Lifting the quality bar among constraints, compromise, and team turnover
Leading the transformation of the Data Security Policies (DSP) Experience
My role
Directly Responsible Design Manager
Team
4 Product Designers
4 Content Designers
What is a Data Security Policy?
A data security policy helps Atlassian admins keep their organization’s data secure by letting them govern how users, apps, and people outside of their organization can interact with content such as Confluence pages and Jira issues.
Situation
This project involved inheriting and taking the lead on a feature with a significant footprint. However, there were challenges with shaky stakeholder relationships and a lack of confidence from senior design leaders. Resolving these issues required a strategic approach and effective communication to rebuild trust and ensure a successful outcome for the feature's development.
Tasks
I kept on track, a low-quality experience was identified, and the team was led to set a future vision while maintaining milestones.
Actions I took
Led team through
quality audits
vision workshops
near-term improvements
content uplift
product + eng commitments
Multiple quality gates
Results
The feature development process had stayed on track, meeting the established timelines and objectives. A significant milestone was achieved as there was successful buy-in from senior design stakeholders, indicating alignment on project goals and direction. Usability testing had also seen notable improvements, enhancing the overall user experience. The project is in active development, progressing steadily towards its completion.